Dialpad, the Ai-Powered Customer Intelligence Platform, has announced the launch of DialpadGPT – a domain-specific large language model (LLM) tailored specifically to power features that automate tasks for enterprises of all sizes improving customer service, sales, and recruiting experiences.

Built on over five years and five billion minutes of proprietary conversational data, DialpadGPT is the first LLM designed specifically to cater to the evolving needs of today’s businesses and their employees. According to the company, this real-time generative AI is based on the language of business and utilizes conversational and messaging data across customer service, sales, recruiting, and employee collaboration to harness the power of AI automation and AI assistance at scale.

While existing LLM-based models like ChatGPT have proven to be a gateway AI for businesses, substantial challenges to adoption persist, including limitations of scale and prevailing concerns about accuracy, lack of business-specific data, privacy, and security. DialpadGPT addresses these issues.

DialpadGPT is powering Dialpad Ai today for customers in the company’s Early Adopter Program. It will be generally available to all customers by October 2023.