Keywords Studios’ customer support platform, Helpshift, the AI-driven consumer-first digital support platform, recently launched its new Language AI FAQ Translation tool. This new feature allows businesses to automatically translate questions that are commonly asked by customers into 74 languages with a single click. By removing the need for manual translations and integrating directly within the FAQ editor, it makes managing multilingual content easier and boosts global customer engagement.

Language AI FAQ Translation meets the pressing need for businesses to connect with global audiences efficiently and cost-effectively. In today’s interconnected world, seamless engagement across diverse languages is crucial. As businesses expand globally, the demand for effortless multilingual content management grows, ensuring global accessibility and providing customers with up-to-date information to enhance their experience and satisfaction. Helpshift’s customer data shows that over 20% of FAQs are in more than 8 languages.

Key benefits and features of Language AI FAQ Translation:

• Global Reach Expansion: Instantly translate FAQs into multiple languages, broadening your brand’s accessibility and appeal to a diverse audience.
• Efficiency in Resource Utilization: Automatic translations save time and reduce the need for manual translation efforts, allowing teams to focus on higher-value tasks.
• Enhanced Customer Experience: Deliver support in customers’ native languages, enhancing their understanding and satisfaction with accessible and clear information.
• Flexibility and Accuracy: Admins can manually adjust translations to ensure cultural appropriateness and content accuracy.
• Operational Cost Reduction: Eliminate the need for costly external translation services, providing a more cost-effective solution.

“With Helpshift’s innovative approach to Customer Support and its continued leadership in AI and technology, this release represents a significant leap forward in delivering exceptional multilingual support experiences,” said Eric Vermillion, CEO of Helpshift. “The Language AI FAQ Translation is exactly what businesses need to reach global audiences without the hassle of dealing with third-party services or manual translations resulting in substantial cost savings. As companies continue to expand globally, the demand for streamlined multilingual content management has never been greater, making this launch both timely and impactful.”