IBM and ServiceNow have announced a new partnership to bring IBM Watson AIOps and ServiceNow’s ITSM and ITOM offerings together in an integrated solution.

The integrated solution is aimed at providing IT teams with a shared and meaningful understanding of IT incidents.

In the integrated solution, Watson AIOps uses data from incidents to generate insights and prescriptive recommendations that could otherwise take an IT administrator hours to achieve manually.

The integrated solution allows IT teams to adopt AI in familiar IT process models, reducing time spent on operations while improving outcomes.

IBM Services will help clients adopt Watson AIOps and ServiceNow, “speeding their transformation and ability to seize value”.

IBM has also launched its AIOps Elite team. The team of data scientists is working to apply AI inside IT organizations. Remediating and reducing incidents is one of the first use cases that IT teams will tackle by applying AI and automation.

IBM and ServiceNow initially joined hands way back in 2011. The two companies later expanded the deal in 2018 to include services.

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