Guests: Ben Sigelman (LinkedIn, Twitter)
RJ Jainendra (LinkedIn, Twitter)
Companies: Lightstep (Twitter) | ServiceNow (Twitter)
Show: To The Point
Keywords: Observability, Incident Response

A key focus of Lightstep, the observability vendor, prior to its acquisition by ServiceNow last year had been OpenTelemetry, an open source project aimed to make robust, portable telemetry a built-in feature of cloud-native software. However, Ben Sigelman, CEO and Co-Founder of Lightstep, explains that their customers were trying to accomplish two things, increasing their velocity and increasing their uptime. Increasing uptime comprises two components, incident response and minimizing MTTR (Mean Time to Repair). Lightstep felt that it would be beneficial for both observability and incident response to be integrated into one platform from a single vendor. Sigelman explains further in this video Lightstep’s evolution from observability player to incorporating incident response too.

About Ben Sigelman: Ben Sigelman is a Co-founder & CEO at Lightstep, a company that makes complex microservice applications more transparent and reliable. He is an expert in distributed tracing and also co-founded the OpenTelemetry project.

About RJ Jainendra: RJ Jainendra is VP and GM for Emerging Business at ServiceNow focused on creating products with a Product-Led-Growth (PLG) go to market. He has worked in tech for over 20 years with a majority of his career building tools for developers and IT.

About Lightstep: Lightstep’s mission is to provide clarity and confidence to the teams that build and operate the software that powers our daily lives. Founded by ex-Googlers, the cutting-edge observability platform gives engineers quick insight into how changes in their applications and infrastructure affect their end-users and their business.

About ServiceNow: ServiceNow makes the world work better for everyone. Their cloud-based platform and solutions deliver digital workflows that help organizations find smarter, faster, better ways to work.

The summary of the show is written by Emily Nicholls.