Guests: Ben Sigelman (LinkedIn, Twitter)
RJ Jainendra (LinkedIn, Twitter)
Companies: Lightstep (Twitter) | ServiceNow (Twitter)
Show: To The Point
Keywords: Observability, Incident Response

Lightstep Incident Response is the second offering from Lightstep, following the first one focusing on observability. The SaaS product aims to be self-serviced allowing for SREs or developers struggling with incident management to come to the website and get access straight away. Developers can quickly ingest alerts from Lightstep observability but also other tools like Datadog. Lightstep Incident Response also comes with integrations with Slack and Zoom, and other collaboration tools to help manage the incidents. RJ Jainendra, VP of Emerging Business at ServiceNow, discusses the features of Lightstep Incident Response and why it makes developers’ lives easier in this video.

About Ben Sigelman: Ben Sigelman is a Co-founder & CEO at Lightstep, a company that makes complex microservice applications more transparent and reliable. He is an expert in distributed tracing and also co-founded the OpenTelemetry project.

About RJ Jainendra: RJ Jainendra is VP and GM for Emerging Business at ServiceNow focused on creating products with a Product-Led-Growth (PLG) go to market. He has worked in tech for over 20 years with a majority of his career building tools for developers and IT.

About Lightstep: Lightstep’s mission is to provide clarity and confidence to the teams that build and operate the software that powers our daily lives. Founded by ex-Googlers, the cutting-edge observability platform gives engineers quick insight into how changes in their applications and infrastructure affect their end-users and their business.

About ServiceNow: ServiceNow makes the world work better for everyone. Their cloud-based platform and solutions deliver digital workflows that help organizations find smarter, faster, better ways to work.

The summary of the show is written by Emily Nicholls.

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