Optiva has launched its next-generation converged Optiva Charging Engine, the latest advancement in the company’s billing and charging portfolio. The new release features AI-based personalization to enable real-time digital customer experiences.

The new Optiva Charging Engine version also integrates an Open API gateway, including support for customer and product management with TM Forum Open APIs. It offers best-of-breed architecture for seamless automation of customer flows throughout the BSS stack and for processes — from product creation to smart selling and AI closed-loop feedback for aligning product configurations and customer purchases.

The latest release delivers convergent rating and charging capabilities that empower telecom operators, especially new market entrants focused on digital customer experience and rapid time to market, to create elevated customer offerings and new revenue streams. Key platform benefits to operators include:

• AI platform integration to identify product and usage behaviors, automatic adaptation of product configuration and upsell management
• Personalization of products during real-time usage of services, enabling cross-selling, usage shocks and contextual services
• Ease of integration based on APIs enabled by TM Forum API 620 and 637 for product and bundle data
• Google Analytics powered data usage repository for customer behavior insights, fine-tuning products and automating processes for superior customer experience

The new features are essential for meeting today’s and future market demands while reducing OPEX with automation across all life cycles.