Digital workflow company ServiceNow has announced significant expansions to the Now Platform’s capabilities, offering businesses new, faster, and more efficient ways to work. Key innovations include new Finance and Supply Chain Workflows to automate critical business processes; generative AI solutions that build on ServiceNow’s already extensive AI functionality; an AI-powered solution for employee growth and skills development; and an end-to-end observability solution for cloud applications.

Additionally, ServiceNow announced a new offering to digitally transform the critical work of non-profit organizations and new RiseUp with ServiceNow partner courses to build on the goal of skilling one million individuals on the platform by the end of 2024.

These powerful innovations meet the digital needs of businesses—targeting growth while boosting cost efficiency; investing in technology while advancing talent development; and increasing productivity without slowing innovation—and extend the reach of the Now Platform across new personas and industries.

Global research firm Pearson partnered with ServiceNow to determine the impact of AI on the talent landscape and which skills will be high demand in 2027. The results revealed that the most human-like of competencies—communication, collaboration, innovation—will be the most desired and transferable traits for emerging technical roles in the next few years. Further, these skills can be transferred from positions potentially impacted by AI into emerging tech roles.

To address the rapidly evolving skills needed to power digital business, ServiceNow is announcing new AI-powered talent transformation solutions as well as continued investments and partnerships in re-training and skilling to meet the needs of the workforce of the future.

  • New Employee Growth and Development will use AI to help organizations build a scalable skills strategy to propel talent transformation, close talent gaps, and better understand the strengths of their workforce.
  • RiseUp with ServiceNow enhances program with expanded training curriculum to include partner courses. Microsoft courses will be the first to be included and benefits individuals with broader education on two of the largest platforms in use today.

Employee Growth and Development is expected to be generally available this fall as part of the ServiceNow Vancouver release.

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