ServiceNow has announced a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges. This latest breakthrough on the ServiceNow Platform acts as the AI agent control tower—one central location to analyze, manage, and govern the rapidly evolving world of agentic AI across every corner of a business.

ServiceNow’s powerful new AI Agent Orchestrator ensures teams of specialized AI agents work together across tasks, systems, and departments to achieve a specific goal. In addition, thousands of pre-built agents across IT, customer service, HR, and more, plus the new AI Agent Studio for building fully customized agents, are ready to take action and drive exponential productivity at scale. Unlike others, ServiceNow AI Agents and their capabilities are built directly into the single, trusted ServiceNow Platform, so customers’ existing investments in workflow, automation, and data power agentic AI from day one. With access to billions of pieces of information and fueled by millions of automations, knowledge sources, and tools, ServiceNow AI Agents redefine productivity without limits.

As ServiceNow built agentic AI directly into its platform, ServiceNow AI Agents have access to billions of pieces of information and millions of automations across customers’ instances. This enables the AI agents to quickly learn the company’s knowledge and start using it right away to take effective action. ServiceNow AI Agents understand and adapt to business needs and take autonomous actions to get work done. With its single architecture, single data model, and single platform, ServiceNow’s approach to agentic AI helps drive faster, smarter results across every business process.

“In a future with millions of AI agents acting as your new digital workforce, ServiceNow serves as the AI agent control tower, bringing order to chaos,” said Amit Zavery, president, chief product officer and chief operating officer at ServiceNow. “Agentic AI without unification creates more complexity within an enterprise. The ability of ServiceNow AI Agents to work together on tasks that draw from multiple systems and departments truly stands out. With a single location to orchestrate agents and prevent sprawl, our AI agents collaborate like active participants at work, acting as true extensions of their human counterparts.”

Today’s complex business processes require bold innovation grounded in accountability and compliance. ServiceNow is setting a new standard for enterprise AI, delivering solutions that redefine how humans and machines work together.

Available in March, the full suite of intelligent capabilities within ServiceNow AI Agents—including AI Agent Orchestrator and AI Agent Studio—will be included at no additional cost for all Pro Plus and Enterprise Plus customers. The consumption-based model prioritizes customer value and flexibility, extending the value of customers’ existing ServiceNow generative AI packages.

ServiceNow’s recent acquisition of Cuein, an AI native conversation data analysis platform, shows how the ServiceNow AI Agent roadmap continues to advance, and how ServiceNow continues to innovate for its nearly 1,000 signed AI agent customers.

As the only platform that encompasses an entire history of billions of workflow executions, ServiceNow stands apart in agentic AI integrations across the full digital footprint of an enterprise and its ecosystem. Only ServiceNow has the power, simplicity, and enterprise-ready capabilities built for this moment. At every level, ServiceNow AI Agents deliver unmatched capabilities for modern AI-driven business transformation.