Kintaba recently introduced what they call human-centric heatmaps. Kintaba CEO and Co-Founder John Egan points at a growing trend where incident management which used to be practiced by a few people inside a company is now becoming an organization-wide practice, which means the incident management plan needs to go beyond how many incidents are happening and how you are responding to them and start looking at understanding who are the people that are involved in this process. In this clip of To The Point, Egan explains the human-centric heatmaps and why organizations need them.

Guest: John Egan  (LinkedIn, Twitter)
Company: Kintaba (Twitter)
Show: To The Point