ServiceNow, NVIDIA, and Accenture have announced the launch of a new program called AI Lighthouse, which is designed to fast-track the development and adoption of enterprise generative AI capabilities. Expanding on existing partnerships among ServiceNow, NVIDIA, and Accenture, AI Lighthouse will assist customers across industries in the design, development, and implementation of new generative AI use cases.
AI Lighthouse unites the ServiceNow enterprise automation platform and engine, NVIDIA AI supercomputing and software, and Accenture consulting and deployment services. The comprehensive offering will let customers collaborate as design partners in architecting custom generative AI large language models and applications to advance their businesses.
Key benefits for enterprise customers:
- Reducing tedious manual work for customer service professionals, with overviews and insights to help them solve problems faster.
- Deflecting cases by promoting self-service options, empowering people, and delivering engaging experiences with natural human language.
- Generating content automatically, including intelligent search results, work notes, and knowledge base articles.
- Boosting developer productivity with intelligent recommendations for code.
NVIDIA accelerated computing and software, including NVIDIA DGX AI supercomputing and NVIDIA DGX Cloud, as well as NVIDIA NeMo LLM software, will provide full-stack computing for model training and tuning; ServiceNow will be the front-end workflow automation and intelligence platform; and Accenture will leverage its deep functional and industry knowledge and generative AI strategy, design and delivery experience to bring use cases to life for customers.
The ServiceNow platform automates workflows across the entire enterprise by connecting disparate departments, systems, and silos and automating processes to increase productivity and enable seamless work experiences. Now Assist is ServiceNow’s generative AI experience—purpose-built within the ServiceNow platform—designed to enable intelligent automation and accelerate productivity by simplifying repetitive tasks, increasing agility, and transforming the user experience.
NVIDIA AI software and accelerated computing provide the platform for generative AI deployments across industries. Enterprises can use NeMo and NVIDIA frameworks, optimized inference engines, and APIs to add intelligence to generative AI applications such as drug discovery, intelligent chatbots, search, and summarization.