California-based AI startup Ushur has announced $25 million in Series B funding round, led by Third Point Ventures with participation from existing investor 8VC.

The latest investment brings Ushur’s total funding to $36 million. Ushur plans to use the proceeds to accelerate its sales and marketing efforts.

Ushur’s cloud-native automation platform helps insurers like Aetna, Irish Life, Tower Insurance and Unum transform their customer communications with ‘digital-first’ experiences, trading phone calls and physical mailers for convenient web, mobile and email engagement.

Ushur’s no-code workflows automate each interaction using natural-language processing. According to the company, insurers have seen their Net Promoter Scores improve by as much as 40% after implementing Ushur.

Ushur has developed a range of intelligent automation capabilities powered by conversational AI. These include Ushur Virtual Customer Assistant, Ushur SmartMail, and Ushur Flowbuilder.

Dublin-based Irish Life tapped Ushur to automatically steer high-volume incoming emails to the proper destinations based on their content.

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