According to Salesforce, Einstein Automate delivers automation capabilities designed for every business function and industry that enable anyone in a company to build intelligent workflows and integrate data across any system with clicks, not code.
The new Flow Orchestrator is a low-code workflow development tool that allows users to compose workflows that automate complex, multi-user processes and approvals.
Flow Orchestrator helps speed up projects and processes with AI-generated next steps and recommendations that prompt users throughout processes and identify bottlenecks causing delays.
Flow Orchestrator is expected to be in beta in Summer 2021.
Further, the new MuleSoft Composer for Salesforce helps connect disparate apps and data to Salesforce and develop a 360 degree view of the customer without developing any new code.
MuleSoft Composer for Salesforce is expected to become generally available in early 2021.
Businesses can discover more than 700 automation solutions built by Salesforce and its partners on the new Einstein Automate collection page on Salesforce AppExchange. These include solutions for robotic process automation (RPA), Einstein Bots, Flow Templates, Actions and Components, MuleSoft Connectors, Process Libraries, partner solutions and more.
In addition to pre-built solutions on the AppExchange, businesses can use newly available products and features in OmniStudio.
All AppExchange and OmniStudio solutions are now generally available.