SmartBear, a provider of software quality and visibility solutions, has added OpenTelemetry-native performance insights and distributed tracing as part of its BugSnag error and real user monitoring solution. This new functionality enables developers to proactively detect and address performance bottlenecks and systemic issues with a holistic view of application performance.

By improving responsiveness and enhancing the overall customer experience, these capabilities are especially valuable for enterprises managing highly critical applications and those focused on delivering exceptional user experiences, particularly on mobile and other front-end platforms where interaction quality is paramount.

“The uniqueness of BugSnag’s new distributed tracing lies in its true end-to-end nature, which is increasingly hard to achieve in modern architectures today,” said Justin Collier, Senior Director of Product Management at SmartBear. “In today’s complex, distributed environments, ensuring seamless performance across all layers of the application stack has become progressively challenging. By tracing issues from the user’s application all the way through to distributed systems and tying everything together, BugSnag provides a complete, thorough view of an application’s performance. This is essential for developers and enterprises that need a faster response time and want to ensure that every aspect of the user experience is optimized.”

With distributed tracing integrated into performance monitoring, developers have a much richer, more detailed view of system performance. Together, they provide a powerful toolkit for maintaining and improving the performance and reliability of complex, distributed systems. These advancements also align with the growing enterprise demand for cost-effective, yet powerful observability solutions that can scale with their operations. BugSnag’s approach increases observability insights to developers, streamlining the observability process and lowering the total cost of ownership for enterprises.

SmartBear is streamlining developer workflows by integrating popular tools and features into intuitive solution hubs: SmartBear API Hub, SmartBear Test Hub, and SmartBear Insight Hub. BugSnag is transforming into SmartBear Insight Hub, integrating full-stack observability with OTel-based distributed tracing into one observability hub for enhanced and simplified developer experiences.